FAQ

What types of bike parts do you offer?

We specialize in high-performance components for various cycling disciplines, including mountain biking, road cycling, and BMX/DJ. Our menu includes accessories, adapters, Bowdeny, brake systems (disks, levers, pads, shoes), cables, chainrings, chains, cranksets, disc brakes, ends, forks, and more. All parts are genuine and tested for reliability.

Are your parts compatible with all bike models?

Our products are designed to be versatile, but we recommend checking product descriptions for compatibility details. If you need assistance, contact our support team at [email protected]—we’re happy to help you find the right fit for your ride.

Where do you ship to?

We offer global delivery to passionate cyclists worldwide, excluding Asia and some remote regions. For specific regional information, reach out to our support team.

What shipping options are available?

We provide two efficient methods: Standard Shipping via DHL or FedEx ($12.95 flat rate, 10-15 days after dispatch) for urgent needs, and Free Shipping via EMS (orders over $50, 15-25 days after dispatch) for planned upgrades. Orders are processed within 1-2 business days with tracking provided.

How long does delivery take?

After order processing (1-2 days), Standard Shipping takes 10-15 days, and Free Shipping takes 15-25 days. Delays due to customs or remote areas may occur—we recommend tracking your package and contacting us if needed.

What payment methods do you accept?

We accept Visa, MasterCard, JCB, and PayPal for secure and convenient transactions. Your payment information is encrypted and protected.

How do I create an account?

You can sign up during checkout to track orders, save preferences, and faster future purchases. If you have issues, email us at [email protected].

What is your return policy?

We accept returns within 15 days of receipt. Items must be unused and in original packaging. Contact our support team to initiate a return—we value your satisfaction and will process refunds or exchanges promptly.

Are there any non-returnable items?

For safety reasons, used or installed parts cannot be returned. Please verify compatibility before purchase.

How can I contact you?

Email our dedicated team at [email protected] for help with orders, shipping, or product advice. We’re based at 545 East Muhammad Ali Boulevard, Louisville, US 40202, and we’re here to support the global riding community.